CHANGE FOR SIZE, COLOR OR ALTERNATIVE PRODUCT

If you want a change for size, colour or an alternative product, you can make a new purchase online and RETURN THE ITEM not wanted.

As soon as we get your return we will reimburse you from Headquarters.

For any questions or comments, write to: shoponline@lurdesbergada.es

RETURN POLICY

GENERAL CONDITIONS FOR RETURNING

All items must carry its label and be in its original state.

Under Law 7/1996 (January 15) of the Retail Trade, you have 14 working days, from the reception of your order, to make the return.

All shipping costs are at the customer’s expense.

Note that the colours of the garments may vary depending on the calibration and resolution of each screen.

HOW TO RETURN AN ITEM?

Choose one of the following options:

1.    Contact a “door to door” service of your choice (e.g. UPS, FedEx, DHL…) 

2.    Certified Mail (Registered mail) at your local post office.

Shipping Address

LURDES BERGADA S.L.U.

Carrer del Prat, 9

08480 L’Ametlla del Vallès (Barcelona)

SPAIN

If possible, put the piece in an envelope and send it as a letter (not a package) to ease shipping and customs formalities.

Check the RETURNED GOODS box when filling the Customs Declaration Form.

Send us an e-mail (shoponline@lurdesbergada.es) to inform us that you are sending a return and include the TRACKING NUMBER or link so we can track it.

As soon as we get your return, we will refund you the money (through the same paying method you used) after checking the garment is in its original condition and carries the original labels.

CHANGE FOR SIZE, COLOR OR ALTERNATIVE PRODUCT

If you want a change for size, colour or an alternative product, you can make a new purchase online and RETURN THE ITEM not wanted.

As soon as we get your return we will reimburse you from Headquarters.

IF YOU ARE TRAVELLING TO SPAIN...

If you are going to Barcelona, Girona or Madrid within 14 working days after receiving your order, you may also make the return in a store.

See STORES addresses on the card attached to your purchase or at www.lurdesbergada.es/stores.html or www.syngmancucala.com/stores.html

When you arrive at the store, please show the invoice attached to your purchase.

Headquarters will reimburse you the money through the same method you used to make the online purchase.

If you want a change for size, colour or an alternative product, you will have to make a new purchase in the store. (Headquarters will reimburse you via Internet).

__________________________

For any questions or comments, write to:shoponline@lurdesbergada.es

Choose MAN or WOMAN.

Visualize and select the product/s you're interested in. Inside the selected product page you will see its composition, available sizes, reference and price.
Click on the photo to enlarge it. 

Select a color, then size, then add to cart. You can then choose to continue shopping products or proceed to checkout.

When checking out you have the option to do so as a Guest User (checkout without registration) or by signing up (register and save time on future purchases).

Select a payment method: Visa, Mastercard, American Express, Paypal or Bank Transfer

Confirm the purchase.

You will receive a confirmation email of your purchase.

WHY MIGHT MY CREDIT CARD BE REFUSED?

Your credit card may be refused for any of the following reasons: The card may have expired. Check that your card is still valid. You may have reached your credit limit. Contact your bank to check that you have not exceeded the authorized purchase limit. You may have entered some information incorrectly. Check that you have filled in all the required fields correctly.

IS IT SAFE TO USE MY CREDIT CARD ON THE WEBSITE?

Yes, the data is transmitted SSL-encrypted. For payments with Visa and Mastercard only SET transactions (secure electronic transactions) are accepted. After verifying that the card is included in the SET system, the system will contact the card-issuing bank to enable the buyer to authorize the purchase. When the bank confirms the authenticity, the payment will be charged to the card. Otherwise the order will be cancelled

TERMS OF USE

HOLDER OF THE WEBSITE

The website www.lurdesbergada.es and www.syngmancucala.com (henceforth, the "Website") is owned by the company LURDES BERGADA S.L.U, VAT No. B65015364, legal address: C / del Prat 9, 08480 L’Ametlla del Vallès (Barcelona). Phone: 938613343 (Monday to Friday, 9:00 to 14:00 and 15:00 to 17:00), e-mail: shoponline@lurdesbergada.es.

OBJECTIVE OF THE WEB SITE

In www.lurdesbergada.es and www.syngmancucala.com you will find fashion collections for women and men from designers LURDES BERGADA and SYNGMAN CUCALA respectively.

The use of the services of the Website, and the acquisition of any of the products offered, constitutes acceptance of the User, without reservations of any kind, to each and every one of these Terms of Use.

Registration on the Website and use of its services means that the data, as a user, will become part of the files of LURDES BERGADA S.L.U. and its treatment will be as provided in the Privacy And Security Policy, the terms of which the User expressly acknowledges and accepts.

These Terms of Use, together with the Privacy and Security Policy and the Return Policy of the Website, are the only conditions applicable to the use of the Website and to the purchase of products through it and replace any other conditions, unless prior written agreement between LURDES BERGADA S.L.U. and the User.

Consequently, Users who access the Website, sign up and purchase products through it, accept and are bound to these Terms of Use and its shipping conditions together with the Privacy and Security Policy and the Return Policy, as are found written at the time the User accesses the web Site.

TERMS OF SALE

The products you can find on the Website are for sale with the characteristics listed, except typo. All products shown are available. When a product, size or color is sold out, it will disappear from the Website automatically.

• LURDES BERGADA S.L.U. will not be responsible for any possible tax or fee such as, for example, custom taxes or expenses generated at the port of destination.
• Prices of all products are displayed on the Website and are free of VAT or any other tax.
• All shipping costs are at the customer’s expense and are indicated before confirming the order.  
• Delivery terms range 3 to 4 working days from the time of purchase.
• The User name, email address and password, provided to LURDES BERGADA S.L.U., are identifiers and keys to access and shop at the Website and constitute personal and non-transferable data.
• The User name, email address and password, may be modified, which would mean the cancellation of the original records.

CONTENTS OF THE WEBSITE

LURDES BERGADA S.L.U., owns all rights to the content, design and source code of this Website, including images, text, logos, designs, trademarks, trade names, items data, scheme menus, graphics, colors, tools, and any other element of it.

These contents are protected by regulations on national and international laws on intellectual and industrial property.

Likewise, all programs used to develop the Website are owned by LURDES BERGADA S.L.U. or its suppliers, and are protected by these laws.

REPRODUCTION OF THE CONTENTS

The copying, reproduction, adaptation, modification, distribution or marketing, in whole or part, directly or indirectly, in any media or format, of the content, design and programming of the Website is expressly prohibited without the authorization of LURDES BERGADA S.L.U.

SEVERABILITY

If any provision of these Terms of Use is declared invalid, it will proceed to the removal or replacement of it. In any case, such invalidity shall not affect the validity of the remaining provisions in these Terms of Use.

LAW AND JURISDICTION

These Terms of Use are governed by and construed in accordance with Spanish law. In the event of any discrepancy or claim between the parties regarding compliance or content of these Terms of Use, the parties agree to submit the decision of the case to the Courts and Tribunals in accordance with the applicable legislation.

CHANGES IN THE WEBSITE AND THE TERMS OF USE

All contents of the LURDES BERGADA S.L.U. Website, including the Terms of Use, are subject to changes and updates permanently. Therefore, it is recommended to consumers to consult this section regularly for updates that affect their use.

PRIVACY AND SECURITY POLICY

PERSONAL INFORMATION AND DATA PROTECTION

1. Privacy policy

LURDES BERGADA S.L.U. informs users of the website (www.syngmancucala.com and www.lurdesbergada.es) about its policy regarding the treatment and protection of personal data of users and customers that may be collected by browsing or request for information through this website, as well as personal data available to LURDES BERGADA S.L.U. collected by any other means or reason.
In this sense, LURDES BERGADA S.L.U. guarantees compliance with current legislation on the protection of personal data, reflected in the General Regulation on Data Protection (EU) 2016/679.

DATA CONTROLLERS:
LURDES BERGADA S.L.U.
C/ del Prat, 9
08480 L’Ametlla del Vallès (Barcelona)

2. Collection, purpose and processing of data

LURDES BERGADA S.L.U.  has the duty to inform the users of its website about the collection of personal data that may be carried out, either by sending an email or by filling in the forms included on the website. In this sense, LURDES BERGADA S.L.U. will be considered as responsible for the processing of the data collected through the means described above.  

At the same time, LURDES BERGADA S.L.U. informs the users that the purpose of the treatment of the collected data contemplates: Attention to requests made by users, inclusion in the agenda of contacts, provision of services and management of the business relationship, as well as sending information and offers that are assimilated to the information requested.

Your data will be properly conserved and protected against loss or alteration of information and unauthorized access while the business relationship exists and until 5 years after it has ceased, unless you tell us otherwise and provided that current legislation allows the deletion of data.

3. Disclosure of information to third parties

LURDES BERGADA S.L.U. informs users that their personal data will not be transferred or communicated to third parties, with the exception that such transfer of data is protected by a legal obligation or when the provision of our services involves the need for a contractual relationship with a data processor who will have been duly contracted with all the guarantees established by the General Regulation (EU) 2016/679.

4. Users rights

The General Regulation on the Protection of Personal Data (EU) 2016/679, grants data subjects the possibility of exercising a series of rights related to the processing of their personal data.
Insofar as the user's data are processed or stored by LURDES BERGADA S.L.U., users may exercise their rights of access, rectification, erasure and opposition in accordance with the provisions of current legislation on the protection of personal data.

To exercise these rights, the user must contact us in writing at our registered address: LURDES BERGADA S.L.U, C/Del Prat 9, 08480 l’Ametlla del Vallès (Barcelona). I ndicating on the envelope "Data Protection" and providing a photocopy of the documentation proving their identity (ID card or passport).
Such communication must reflect the following information: Name and surname of the user, address and supporting data and the request for the right he wishes to exercise.

The exercise of rights must be carried out by the user himself, his heir or by an authorized person as legal representative of the authorized person. In such a case, the documentation proving the representation of the interested party, acceptance of the inheritance or powers of attorney must be provided.

We also inform you that you may file a complaint with the Spanish Data Protection Agency if you believe your rights have been violated, but before filing such a complaint we would be grateful if you could contact us.

It is expressly prohibited that minors under 14 years, provide any data through this Website, without the consent and supervision of their parents or legal guardians.

Should the provider have news about the violation of this prohibition, it would proceed to the elimination of any data associated with the User in question.

WEB COOKIES POLICY

This website uses its own and third-party cookies whose purpose is to facilitate navigation, its proper functioning and to perform statistics on user visits.

Specifically, this website does not collect personal data, it only uses:

- Technical cookies: These are those that allow the user to navigate through a web page, platform or application and use the different options or services that exist there, such as, for example, control traffic and data communication, identify the session, access restricted access parts, remember the elements that make up an order, make the purchase process of an order, make the request for registration or participation in an event, use security elements during navigation, store content for the dissemination of videos or sound or share content through social networks.

- Personalization cookies: These are those that allow the user to access the service with some predefined general characteristics based on a series of criteria in the user's terminal, such as the language, the type of browser through which the user accesses the service, the regional configuration from where you access the service, etc.

- Analysis cookies: Those that are well treated by us or by third parties, allow us to quantify the number of users and thus perform the measurement and statistical analysis of the use made by users of the service offered. For this, your browsing on our website is analyzed in order to improve the offer of products or services that we offer.

You can allow, block or delete the cookies installed on your computer by configuring the browser options installed on your computer, but in this case we do not guarantee the operation of the page.

For more information on how to configure your browser in this regard, we list the links to some of them:

Firefox:
http://support.mozilla.org/es/kb/cookies-informacion-que-los-sitios-web-guardan-en-#w_configurar-las-cookies

Chrome:
http://support.google.com/chrome/bin/answer.py?hl=es&answer=95647

Explorer:
https://support.microsoft.com/es-es/kb/283185

Safari:
http://support.apple.com/kb/ph5042

Opera:
http://help.opera.com/Windows/11.50/es-ES/cookies.html

El usuario puede también rechazar el uso de cookies descargando e instalando en su ordenador el plug-in de navegador disponible a través del siguiente enlace:

https://tools.google.com/dlpage/gaoptout?hl=es

Google Analytics

This website uses Google Analytics, a web analysis service provided by Google, Inc. ("Google"). Google Analytics uses "cookies", which are text files located on the computer, for help on the website to analyze how users use the site. The information generated by the cookie on the website (including the IP address) will be transmitted and stored by Google on servers in the United States. In case of activation of IP anonymization, Google will truncate / anonymize the last octet of the IP address for the States of the European Union, as well as for other parties included in the agreement on the European economic area. Only in exceptional cases, Google servers in the US send and shorten the full IP address. In the number of the website provider, Google will use this information to evaluate the use of the web, compiling reports on the activity of the web page for web site operators and the class of Web service providers and the use of the Internet in The website provider. Google will not associate your IP address with any other data held by Google.

You can refuse the use of cookies by selecting the settings for the browser. However, keep in mind that, if you do this, you may not be able to use the full functionality of this website.

In addition, you can prevent Google from collecting and using data (cookies and IP addresses) by downloading and installing the browser plug-in available at: http://www.google.com/intl/es/policies/privacy/

You can find more information on the terms and conditions of use and the data privacy policy at http://www.Google.com/analytics/Terms/GB.html or at http://www.Google.com/intl/en_UK/Analytics/privacyoverview.html

On this website, the Google Analytics code is complemented by "gat._anonymize IP ();" to guarantee an anonymous collection of IP (called IP Masquerade).

INFORMATION SECURITY

LURDES BERGADA S.L.U. has taken every precaution, reasonable in its power, to ensure safe navigability on the Website.

However, LURDES BERGADA S.L.U. is not responsible for the consequences that may have the unavailability or malfunction of the Website due to failures on servers or programs, viruses, attacks, incompatibility with the browser or User's operating system, or any other reason beyond the control of LURDES BERGADA S.L.U.

USER RESPONSIBILITY

The User agrees to browse the Website and use its contents in good will. The User undertakes to provide correct and accurate information on forms and sections required by LURDES BERGADA S.L.U. in order to provide the services in the most efficient manner.

If the User provides information about other people, for example, to send a gift or a promotion, he/she must be sure to have their express consent before providing any data.

CHANGES IN THE WEB SITE AND IN THE PRIVACY AND SECURITY POLICY

All contents of the Website, including Privacy and Security Policy, are subject to changes and updates permanently without notice. Therefore, it is recommended that Users consult this section regularly for updates that could affect them.